Fig Learning: Philo Case Study

10,000+

Learning hours across teams

92%

Learner satisfaction rating

90%

Course completion rate

Philo

Philo is a fast-growing TV streaming service with approximately 160 employees in the United States and 200 external BPO partners worldwide. With offices in San Francisco, Cambridge, and Brooklyn, the company is dedicated to fostering a strong internal culture of learning and development.

However, Philo faced challenges managing training programs for internal employees and external support teams.

The Challenge

DISJOINTED APPROACH TO LEARNING

With internal employees and business process outsourcing (BPO) teams across multiple locations, Philo lacked a centralized system for training, compliance tracking, and skill development. Learning initiatives were scattered across spreadsheets, disconnected learning management systems (LMS), and manual tracking processes, making monitoring progress, ensuring compliance, and fostering continuous development difficult.

Philo needed a scalable, efficient, and engaging solution to centralize its learning and support both internal employees and external teams. The company sought a system to streamline onboarding, enhance compliance tracking, and create a culture of continuous learning all in one place.

That’s when they teamed up with Fig Learning, a partner specializing in tailored eLearning and leadership development for small and mid-sized businesses.

Asmara Silverman Philo 2

“Initially, our L&D program was compliance-heavy, and participation rates were low. Employees saw it as a chore. But engagement skyrocketed once we introduced elective courses on leadership development and skill-building. Employees started seeking out training rather than dreading it.”

Asmara Silverman

Learning & Engagement Program Manager, Philo

The Solution

CENTRALIZE LMS FOR INTERNAL AND EXTERNAL TEAMS

Fig Learning provided Philo with a centralized LMS, branded internally as Philo Academy. The system consolidated all training initiatives, automated tracking, and improved accessibility. Philo made sure the system was front and center within everyone’s workday. As a result, Philo created an environment where learning was not an afterthought but a key component of company culture.

“Fig Learning provided us with everything we needed to build a learning program from the ground up with onboarding, continuous learning, and support.”

Asmara Silverman

Learning & Engagement Program Manager, Philo

Philo Platform 4

KEY ELEMENTS OF PHILO'S LEARNING PROGRAM INCLUDE

Seamless onboarding: Fig provided structured learning paths for new hires, ensuring they had the necessary training from day one. In the first year alone, Philo facilitated 20 new hire training programs through the platform.

Automated compliance tracking: The platform enabled Philo to track and report on compliance training.

“Prior to working with Fig Learning, we had no way of tracking compliance. Now, Fig allows us to complete and track compliance within the platform, update learning, and continuously work with our HR department.” added Asmara.

Custom learning paths: Fig Learning allowed Philo to tailor content for different teams. Internal employees received power skills, leadership and manager training, and onboarding training, while external support teams had role-specific onboarding and operational training.

“Fig Learning is flexible and easily adaptable, allowing different teams—like support and engineering—to create tailored learning paths that meet their unique needs.” shared Asmara.

Real-time updates: Support teams leveraged Fig Learning’s channels to access company updates, such as outage protocols and customer service scripts, which improved communication company-wide.

The Results

IMPROVED LEARNER RETENTION AND SATISFACTION

Zach shared that the numbers speak for themselves, “With Fig, our team created 54 new courses in one year, leading to 10,000 hours of learning across all geolocations with a 92% satisfaction rating.”

By implementing Fig Learning’s LMS, Philo saw a drastic improvement in engagement and completion rates across the company.

→ 10,000+ learning hours logged across all teams

→ 54 new courses were created in 12 months

→ 90% course completion rate

→ 92% learner satisfaction rate based on survey feedback

One of the strongest indicators of success was employees’ engagement with the learning process. To assess the effectiveness of its programs, Philo incorporated regular feedback loops, such as post-course surveys. Employees reported better communication, improved leadership skills, and increased confidence in handling workplace challenges.

Asmara Silverman Philo 2

“Fig Learning has helped employees improve their communication and confidence in navigating workplace conversations, from interacting with managers to engaging in skip-level discussions.”

Asmara Silverman

Learning & Engagement Program Manager, Philo

The Bottom Line

STRUCTURED LEARNING AND DEVELOPMENT MAKES ALL THE DIFFERENCE

Fig provided a versatile platform that helped Philo centralize its learning and development for internal and external employees. From streamlining compliance and onboarding to improving company updates and developing new skills, Philo now has more employees proactively completing courses, and employees feel supported in their professional growth.

Whether your company struggles with fragmented training tools, low engagement, or compliance tracking, Fig provides the structure and support needed to create a thriving learning culture. With a 90% course completion rate and a 92% learner satisfaction rating, Philo’s experience proves that investing in the right LMS can lead to measurable success.

See how Fig Learning can help your team achieve higher engagement, seamless compliance tracking, and a thriving learning culture—just like Philo. Schedule a call with Fig Learning today to explore how our solutions can transform your L&D initiatives.

Philo Platform 6

“Before Fig, we juggled multiple tools, from spreadsheets to a fragmented LMS. Now, everything is streamlined, Fig makes collaboration easier and more effective.”

Zach Wise

Learning & Development Manager, Philo

The Next Chapter

ADDRESSING LEADERSHIP SKILLS GAPS

Looking ahead, Philo plans to include an additional area of focus: leadership development. Philo completed a 360-degree review to identify specific skills that leaders could strengthen. Based on these results, Fig created a series of hands-on workshops to improve decision-making and problem-solving skills. These sessions provide strategies leaders can immediately apply and expert guidance to ensure the skills stick. While the program is still in its early stages, initial feedback from Philo’s executive team has been positive. They’re eager to see measurable growth in leadership development over the next year.