How Entrust’s One-Person HR Team Achieved 80% LMS Adoption with Fig

The Challenge

SCALING LEARNING WITH AN HR TEAM OF ONE

When Charity Salazar joined The Entrust Group as Director of Human Resources, she quickly realized the company’s training was all over the place. Like many companies starting out, each department managed learning in its own unique way. While this way of doing things might have worked when the company began in 1994, not having a centralized system was no longer serving the employees well.

“One of the challenges we faced before partnering with Fig was the lack of consistency. Every department had a different approach to training, making it siloed and inefficient,” said Charity.

To make things even trickier, Entrust had no HRMS at the time.

That meant as an HR team of one, Charity had to find an LMS solution that could:

→ Centralize training and HR resources
→ Improve learning accessibility for a hybrid workforce
→ Encourage engagement across departments

That’s when they partnered with Fig Learning, a partner specializing in tailored eLearning and leadership development for small and mid-sized businesses. 

The Solution

A CUSTOMIZED TRAINING & COMMUNICATION

Fig Learning wasn’t just any LMS. For Entrust, it became their company intranet, which served as the go-to spot for learning, HR documents, and internal updates. Employees no longer had to search through files, folders, chats, and emails. With one simple and secure login, all resources were now at their fingertips.

Fig provided hands-on support from the start, helping Entrust design what they now call the Entrust Hub. At the beginning of the partnership with Fig, Entrust brought together an internal stakeholder group from HR, marketing, accounting, and operations. 

The group would meet regularly with Fig’s customer success team. Over time, these individuals became champions of learning across the company as internal subject matter experts (SMEs). 

This collaborative process was essential to create a centralized space where employees could:

→ Access required and optional learning materials

→ Find HR forms, company policies, and organizational updates

→ Engage with fun initiatives like Entrust Connect, which helps employees get to know each other

“Fig’s team doesn’t just wait for instructions. They proactively brainstorm with us, bringing fresh ideas and multiple solutions to meet our needs,” added Charity.

The Results

80% LMS ADOPTION AMONG EMPLOYEES

Entrust went from having just 20% of employees engage in structured training to 80% actively using the platform.
 
“Fig Learning transformed our fragmented, manual training into a centralized, easy-to-access system that works for both in-office and remote employees,” said Charity.

Managers now have access to training completion and performance data, making it easier to track progress and use insights for evaluations and one-on-one meetings.

“Our managers can now track employee progress, measure training effectiveness, and use data for performance reviews with Fig,” explained Charity.

The results and key wins speak for themselves.

Company-wide adoption
Training moved from being scattered to a unified experience.

Performance tracking
Managers can now monitor employee training progress and leverage data for evaluations and one-on-one meetings.

Employee accessibility
Learning is seamless across hybrid, remote, and in-office employees.

The Experience

A BETTER EMPLOYEE EXPERIENCE

From day one of launching the hub, Entrust’s employees noticed the difference. The Entrust Hub powered by Fig made onboarding seamless, ensuring new hires had everything they needed to succeed.

“New hires love our onboarding experience now. Everything they need—training, essential links, company updates—is in one place, making their first 30, 60, and 90 days seamless,” shared Charity.

For long-time employees, the transition to Fig felt intuitive and engaging, making learning less of a chore and more of an accessible resource.

The Entrust Hub also encouraged peers to get to know each other, creating a more connected workplace. Employees no longer had to rely on digging in their inboxes for updates—department heads began using the platform’s community channels to share updates and discussions.

“Fig has helped us make communication streamlined and accessible. Instead of sending mass emails that can get lost in the inbox, managers now post updates in channels,” explained Charity.

The Next Phase

LEADERSHIP DEVELOPMENT

Entrust isn’t stopping at a centralized learning and training solution. They’re taking it a step further with Fig-led leadership training and development workshops to continue driving success. “We’re kicking off EPIC Workshops with Fig because we know this training will lead to lasting change, not just a temporary boost,” highlighted Charity.

Fig Learning will lead live workshops for Entrust’s team. The first workshop will focus on giving and receiving feedback.

In addition, Fig is partnering with Entrust’s leadership team to develop a fully customized executive training program. This initiative includes 360-degree reviews to gather insights from peers, direct reports, and executives—allowing Fig’s experts to tailor leadership training to Entrust’s needs.

By leveraging Fig’s expertise in leadership development, Entrust ensures that growth and learning will not end with employees but extend to company leadership.

“We’re developing a custom executive learning plan based on real data, so it actually reflects our company’s needs,” said Charity.

This investment in leadership development prioritizes long-term success by equipping leaders with practical strategies for implementing positive change and driving organizational growth. 

The Fig Difference

WHY HR LEADERS SHOULD CONSIDER FIG

For HR professionals looking for more than just an LMS, Charity has one piece of advice: “Do it!”

Fig Learning isn’t just about training. Fig is all about supporting HR teams in building a culture of learning and development for the entire organization.

Can we show you how it’s done?